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Whether you have a question about a fireplace order or need help choosing the right fire table for your space.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your fireplace or fire table ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time.
What is your return policy?
We offer 30-day returns on eligible items. If your fire pit or fireplace does not meet your expectations, please review our full Return Policy page for details on how to start the process.
Can I exchange an item for a different model?
Exchanges are handled on a case-by-case basis. Email us at support@warmhomesanctuary.com with your order number and the item you would like instead, and we will walk you through the options.
What fuel types do your fireplaces and fire tables use?
Our collection includes models that run on propane, natural gas, ethanol, and wood-burning options. Each product listing specifies the fuel type and any connection requirements so you can find the right fit for your space.
How do I choose between an indoor fireplace and an outdoor fire table?
Indoor fireplaces are designed for living rooms and enclosed spaces, while fire tables are built with weather-resistant materials for patios and decks. Consider where you want to create that cozy evening atmosphere and check each product's specifications for placement guidance.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Curated with Care
Owned and operated by SLC Digital Global Enterprise LLC, every fireplace and fire table is selected for quality and lasting warmth.
30-Day Returns
If your purchase is not the right fit for your home, our return policy makes the process straightforward and stress-free.